Custom Wallpaper FAQ

Measure the maximum width and height of the area you want to wallpaper, using centimetres. For sloping walls, use the widest and tallest points. Include doors and windows in the overall measurements, as the wallpaper is trimmed around them during installation.

If you’re covering multiple walls, measure each wall’s width separately and record the maximum height. Check our wallpaper measuring guide for diagrams and guidance on trimming allowances before ordering.

Yes! We offer free shipping Australia-wide on wallpaper orders, including our custom-printed wall murals, paste-the-wall wallpaper and peel-and-stick wallpaper.

For delivery outside Australia, available shipping options and charges are shown at checkout. See our shipping policy for full details.

Our custom-printed wallpapers and wall murals are produced in Sydney, Australia. Please allow approximately 5–7 business days for production, followed by an estimated 2–5 business days for delivery within Australia, depending on your location.

Imported wallcoverings, including the Tokiwa Japanese wallpaper collection, have different lead times. Check the individual product page for the estimated timeframe before ordering.

For more information, visit our shipping policy.

Yes! Enter the recipient’s delivery address at checkout to have the wallpaper sent directly to them.

Before ordering, confirm their wall measurements and preferred design and material, as our custom-printed wallpaper is made to order. Our wallpaper measuring guide explains which measurements you’ll need.

Yes! We can print your artwork, pattern or photo as custom wallpaper or a wall mural in Sydney, Australia.

Email your file to prints@kaleon.com.au with your wall measurements and preferred wallpaper material. For large files, send us a WeTransfer download link. Our team will check the file’s suitability for your wall size before production.

Visit our custom wallpaper design service to request a quote or discuss your idea.

We accept high-resolution TIFF and JPG images, as well as AI, PDF and EPS vector files. For photos and raster artwork, we recommend 150–300 dpi at the final print size. If you’re unsure whether your file is suitable, send it to us with your wall measurements for review.

For print-ready artwork, use CMYK colour mode, embed linked images and convert fonts to outlines. Supply PDF files without crop or registration marks. Please contact us before adding bleed or dividing your artwork into panels, so we can confirm the requirements for your project.

You can send your file and request a quote through our custom wallpaper design service.

Yes. Our team checks your supplied artwork’s resolution, proportions and suitability for your requested wall size before printing your custom wallpaper or wall mural.

If we identify an issue, we’ll contact you to discuss the options, such as supplying a higher-resolution file or adjusting the layout. An image that looks sharp on a phone or computer screen may lose detail when enlarged to wall size.

For help with your artwork, visit our custom wallpaper design service.

For large artwork files, email a WeTransfer download link to prints@kaleon.com.au. Include your wall measurements and preferred wallpaper material so our team can review the file for your project.

Send the original, highest-quality file available. Avoid compressing it or sending screenshots, as this can reduce detail when printed at wall size.

Visit our custom wallpaper design service to discuss your artwork or request a quote.

We keep your supplied artwork for a period after printing, then delete it as part of our file management process. Files are not stored indefinitely, so please keep a copy of your original artwork in case you need additional wallpaper panels or a future reprint.

For information about how we handle personal data, please read our Privacy Policy.

We print our custom wallpapers and wall murals in Sydney, Australia, using HP Latex water-based inks. This printing technology produces detailed designs and vibrant colours for indoor wall décor.

The finished texture and appearance depend on the wallpaper material you choose. Explore our wallpaper materials guide to compare the options.

Imported collections, such as Tokiwa, are manufactured separately and have their own product specifications.

We print our custom wallpapers using HP Latex water-based inks, designed for indoor décor applications. HP Latex inks hold UL GREENGUARD Gold certification for low chemical emissions into indoor air.

The wallpaper material and installation adhesive also matter when choosing a product for your space. Explore our wallpaper materials guide, or email prints@kaleon.com.au if you need technical documentation for a nursery, school, healthcare or commercial project.

Please email prints@kaleon.com.au with your order number, a description of the issue and clear photos where relevant. Our team will review the details and help you with the next steps.

If you notice a fault, damage or an incorrect design or material, contact us before installing the wallpaper. Keep the packaging and affected panels while we review your enquiry.

For more information, read our Returns & Refunds Policy.

Your wall should be clean, dry, smooth and sound before installing wallpaper. Remove dust, grease, loose paint and old wallpaper, then fill holes or cracks and sand any uneven areas.

Allow fresh paint and primer to fully cure according to the manufacturer’s instructions. For peel-and-stick wallpaper, test a sample on your wall first, as paint finishes and surface texture can affect adhesion.

Preparation requirements vary by material. Follow our wallpaper installation guide and the instructions supplied with your order before starting.

Yes. Visit our professional wallpaper installers directory to find installer contact details and service areas.

Contact the installer directly to confirm availability and request a quote. Include your location, wall measurements, wallpaper material and photos of the wall so they can assess the work required.

Installation is arranged and paid for separately from your wallpaper order.

Our custom-printed wallpapers are available in two materials, depending on the design:

• Paste-the-wall: a PVC-free non-woven wallpaper installed using wallpaper paste.
• Removable peel-and-stick: a self-adhesive fabric that can be repositioned during installation, with no wallpaper paste required.

Check your chosen product page for available options and compare their features in our wallpaper materials guide. We recommend ordering a sample in the same material you intend to purchase.

Our Tokiwa Japanese wallpapers are a separate range of imported wallcoverings, supplied by the roll with design-specific materials.

It depends on the material you choose. Our paste-the-wall wallpaper has a PVC-free non-woven base, while our removable peel-and-stick wallpaper is a self-adhesive fabric.

These materials have different textures and installation methods. Visit our wallpaper materials guide to compare them before ordering.

Imported Tokiwa wallcoverings use design-specific materials, which are listed on each product page.

Yes. Our removable peel-and-stick and paste-the-wall wallpapers can be installed as a DIY project with careful preparation, the right tools and attention to the instructions.

Peel-and-stick wallpaper has a self-adhesive backing, while paste-the-wall wallpaper requires suitable wallpaper paste applied to the wall. Having a second person help can make positioning and aligning panels easier.

Read our wallpaper installation guide before starting. For ceilings, stairwells or complex layouts, consider hiring a professional wallpaper installer.

You can pay securely at checkout using the payment methods available for your order, including credit and debit cards.

For custom wallpaper quotes or payment by bank transfer, email prints@kaleon.com.au and our team will help you arrange your order.

If you’re supplying your own artwork, visit our custom wallpaper design service to request a quote before making payment.

Our custom-printed wallpapers and wall murals are made to order, so we do not accept returns or cancellations for change of mind once an order has been placed. Please check your design, material and measurements carefully before ordering.

If your order arrives damaged, faulty or incorrect, email prints@kaleon.com.au with your order number and photos so we can help resolve the issue. This does not affect your rights under Australian Consumer Law.

For full details, read our Returns & Refunds Policy.

Yes. You can email prints@kaleon.com.au or call +61 451 576 423 to discuss your wallpaper order.

To confirm the details, we’ll need written information by email, including your chosen design, material, dimensions or panel quantities, and delivery address. Our team will confirm your quote and payment instructions before production.

For help measuring your space, follow our wallpaper measuring guide.

Colours can vary between a screen and printed wallpaper. Screen settings, room lighting and your chosen wallpaper material can all affect how the design appears.

We recommend ordering a sample in the same material you intend to purchase and viewing it in your room’s natural and artificial light before placing your wallpaper order.

For your own artwork, supplying a CMYK file helps communicate your intended print colours, but an exact screen-to-print match cannot be guaranteed. Explore our wallpaper materials guide to compare the available finishes.

Yes. Email prints@kaleon.com.au with your original order number, the panel you need and any relevant photos. For wall murals, include the panel number or its position in the design so we can check the correct section.

We’ll review your order and confirm whether we can reproduce the panel. If you supplied your own artwork, we may need you to resend the original file.

Panels printed in a separate batch may have slight colour differences, so an exact match cannot be guaranteed. Check your quantities carefully before ordering, using our wallpaper measuring guide.

Yes! A3 samples of our custom-printed wallpapers are available for AUD $12 each, including GST. Order directly from your chosen design’s product page and select the same material you intend to purchase for your wallpaper.

Use your sample to check the colour and texture in your room. For peel-and-stick wallpaper, you can also test adhesion on your prepared wall before placing a full order.

Compare the options in our wallpaper materials guide. Samples are not currently available for Tokiwa wallcoverings.

Scratch resistance varies by wallpaper material. Everyday contact and cleaning can affect each finish differently, and sharp objects or abrasive rubbing may damage the printed surface.

We recommend ordering a sample in your chosen material to assess its texture and suitability for your space. For hallways, commercial interiors or areas exposed to frequent contact, email prints@kaleon.com.au for advice before ordering.

Explore our wallpaper materials guide to compare the available options.

Our custom-printed wallpaper panels are normally 60 cm wide. Check your chosen product page for the available panel heights or mural dimensions.

For wall murals, the final panel may need trimming to fit your wall. Follow the panel layout and installation instructions supplied with your order.

Tokiwa wallcoverings are supplied by the roll rather than as Kaleon’s printed panels. Check each product page for roll dimensions.

Use our wallpaper measuring guide to measure your space before ordering.