Refund policy
Welcome to Kaleon Wallpaper!
Kaleon Wallpaper is owned and operated by Kaleon Pty Ltd (ABN 77 646 085 725), U11/198 Young St, Waterloo NSW 2017, Australia.
This return policy applies to all products purchased through:
(Hereinafter referred to as “Kaleon Wallpaper”).
Our return policy forms part of, and should be read in conjunction with, our terms and conditions, our privacy policy and our shipping policy. We may update this policy from time to time; changes do not affect orders already placed.
Your Rights Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights. Customers in New Zealand also have rights under the Consumer Guarantees Act 1993.
Made-to-Order Products and Change of Mind
Our wallpaper and murals are printed to order, to the size, material and design you choose. For this reason we do not offer refunds or exchanges if you simply change your mind, order the wrong size or material, or no longer need the product.
Please check your measurements and order a sample before you buy. If you are unsure, contact us with your wall measurements and we will help you work out your order.
Faulty, Damaged or Incorrect Products
If your order arrives faulty, damaged in transit, or is not what you ordered, we will repair, replace or refund it in line with the Australian Consumer Law. To help us resolve it quickly:
- Contact us at prints@kaleon.com.au, ideally within 7 days of delivery, with your order number.
- Include clear photos of the product, the label and the packaging.
- Please do not install a panel you believe is faulty. Once a product is installed, it is harder for us to assess the problem.
We will reply within 2 business days and, if needed, arrange the return at our cost. A late report does not remove your rights; it may just make it harder to show what happened.
Installation
Our products do not include installation. Installers we recommend are independent businesses: you choose and engage them directly, and their work is covered by their own terms.
Important: damage caused by installation that does not follow our instructions, by unsuitable wall surfaces, or by use in wet areas such as showers is not a fault in the product. You still keep any rights you have under the Australian Consumer Law.
Colour and Screen Differences
Colours can look different on screen than in print. We recommend ordering a sample before buying.
Samples
Samples are sold to help you choose and are not refundable for change of mind. If a sample arrives damaged or incorrect, we will replace it.
Imported Products (Tokiwa and Other Partner Brands)
Some products are imported and ordered from the maker for you. You can cancel without cost within 24 hours of placing your order by emailing prints@kaleon.com.au. After that, the order is placed with the maker and change-of-mind cancellations and returns are not available. Faulty, damaged or incorrect items are covered as described above.
Refunds
Approved refunds are made to the original payment method within 10 business days of approval.
Contact Us
If you have questions about this return policy, please contact us through our contact page, email prints@kaleon.com.au or call +61 451 576 423.
Last updated: 16 October 2026.